Case Study
Challenge
Best Buy, a leading electronics retailer with both a physical and online presence, was transitioning to a more digitized business model, which included expanding its e-commerce platforms and adopting cloud infrastructure for supply chain management. This transformation exposed Best Buy to a new wave of cyber threats, including ransomware attacks, data breaches, and phishing attempts. Additionally, their vast network of physical stores required enhanced security for point-of-sale (POS) systems to protect customer payment data and prevent fraudulent transactions.
Business protected using Our Solutions
increased customer retention
total growth in six months
Company
Best Buy Co., Inc. is a leading American multinational retailer specializing in consumer electronics, home appliances, and entertainment products. Headquartered in Richfield, Minnesota, Best Buy operates a vast network of physical stores and a comprehensive online presence, serving millions of customers globally. The company has a strong focus on providing cutting-edge technology products and services, along with professional installation and support for its customers.
Website
Headquarters
7601 Penn Avenue South,
Richfield, Minnesota 55423,
United States
Industry
e-commerce, online stores
Products used
Vault Money App
Elementor
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The company was also managing a complex supply chain that relied heavily on cloud platforms, creating a need for both endpoint and network security to safeguard their digital assets. As cybercriminals became more sophisticated, Best Buy needed to improve its threat detection capabilities and automate its incident response processes.
TechSecur3 developed a custom solution for Best Buy that integrated several advanced security technologies:
Endpoint protection:
TechSecur3 implemented CrowdStrike Falcon to provide endpoint detection and response (EDR) across all Best Buy stores, warehouses, and offices. This ensured that every device connected to the network was monitored for malware, ransomware, and unauthorized access attempts.Network security:
Cisco Umbrella was deployed for DNS-layer security, which protected the company from phishing, malware, and botnet attacks by blocking access to malicious domains. For securing their cloud infrastructure, TechSecur3 recommended Azure Sentinel to provide advanced SIEM capabilities, allowing Best Buy to detect and respond to threats in their cloud environments.Identity and access management (IAM):
Okta Identity Cloud was integrated into Best Buy’s systems, allowing them to implement strong identity verification measures and multi-factor authentication (MFA) for employees accessing critical systems. This reduced the risk of unauthorized access to sensitive data.
Outcome:
Best Buy’s investment in a comprehensive cybersecurity framework paid off with substantial improvements:
- A 60% reduction in phishing incidents, thanks to Cisco Umbrella’s DNS filtering.
- A 50% improvement in response times to cyber threats, due to the combination of CrowdStrike Falcon and Azure Sentinel’s automated incident response capabilities.
- A more secure POS system, resulting in a 40% decrease in POS-related fraud attempts and secure online transactions.
- Improved customer trust, especially as Best Buy’s e-commerce platform grew, ensuring that sensitive payment information was fully protected.